Support & FAQ
Your farm and account
How do I keep my farm safe or move it to a new phone?
Go to Settings › Account and link your farm to Apple or Google. On the new phone, install Memory Farm, open Settings › Account and sign in with the same account. Your farm will be loaded from the cloud.
I lost my farm. Can you get it back?
If you linked Apple or Google, sign in again with the same account. If you played as a guest and deleted the game, the farm was only on that device, but email us your friend code if you know it and we'll check what we can do.
How do I change my name?
Open the chat bar and tap your name to change it. Names are checked by a profanity filter.
How do I delete my account?
See Delete your account.
Playing with friends
How do I add friends?
Open Neighbors and enter your friend's code, or share your own invite code. Players who join with your invite code give you both gifts.
Someone keeps picking my crops!
That's part of the game. Each player can only pick a plot once, and never more than about a third of it, so you always keep most of your harvest. Freshly ripened crops are protected for 10 minutes so you can harvest first. Your guard dog bites thieves: they lose coins and XP and can't steal from your farm for the rest of the day.
Why can't I steal from a farm any more?
Either you've used today's tries, or that farm's guard dog bit you. Both reset the next day.
How do I report or block a player?
Tap the player's name or portrait to open their profile, then choose Report or Block. You can unblock players in Settings › Blocked players.
Game questions
My tool is broken. What do I do?
Tools wear out with use. Visit the Smithy in the Town Square to repair or replace them.
Do I need an internet connection?
You can farm offline. Visiting other players, chat, friends and leaderboards need a connection. Your farm syncs when you're back online.
When are the seasonal events?
New Year, Valentine's Day, St. Patrick's Day, Easter, Summer, Halloween, Thanksgiving and Christmas. Tap the event icon in the game to see the calendar.
Report a bug
Email nguyendinhgioi1994@gmail.com with what happened, a screenshot if you can, your device model and the game version (shown in Settings).